Welcome to Onezones.com! We strive to provide you with the best experience possible when purchasing ready-made graphic designs. Please review our policies below to understand our procedures regarding cancellations, shipping, and refunds.
Cancellation Policy
Given the nature of digital products, cancellations are handled differently compared to physical goods. Once a digital product has been purchased and downloaded, it is considered non-refundable. Therefore, we encourage you to carefully review the product details before completing your purchase.
If you have not yet downloaded the digital product and wish to cancel your order, please contact our customer support team at contact@onezones.com as soon as possible. We will do our best to accommodate your request, but please note that once the download link is sent, cancellation may no longer be possible.
Shipping Policy
Since all products sold on Onezones.com are digital files, there is no physical shipping involved. Once your payment is processed, you will receive instant access to your purchased files through a download link provided in your order confirmation email. You can download your files directly from your account on our website at any time.
Refund Policy
Our refund policy is designed to protect both our customers and our vendors. Please note the following:
- Digital Products: Due to the nature of digital products, we generally do not offer refunds or exchanges once the product has been downloaded. We recommend reviewing product descriptions, previews, and formats carefully before making a purchase.
- Defective Files: If you encounter any issues with the quality or functionality of a downloaded file, please contact our support team within 7 days of purchase. We will work with you to resolve any issues or provide a replacement if the file is confirmed to be defective.
- Accidental Purchases: If you believe you have made an accidental purchase, please reach out to us immediately. While refunds for digital downloads are generally not offered, we will assess each situation on a case-by-case basis and may be able to offer assistance or a replacement.
How to Request a Refund
To request a refund or report an issue, please email us at contact@onezones.com with your order number and a detailed explanation of the issue. Our team will review your request and respond promptly.
Contact Us
For any questions or concerns regarding our Cancellation, Shipping & Refund Policy, please feel free to reach out to us at contact@onezones.com. We are here to assist you and ensure that your experience with Artzstar.com is positive and satisfying.
Thank you for choosing Artzstar.com! We appreciate your understanding and cooperation.